My left arm is one inch longer than my right. My right foot is a half inch longer than the left. For me, trying on clothes is an adventure: what looks good on the rack often doesn’t on me. I thought of this recently when we decided to end development of a new product.
There wasn’t anything wrong with this product. It worked, looked good for a BETA release, and wasn’t a support burden. The problem? We didn’t use it. The magnitude of not using our product became clear when we compared it to Scout, our product that we use daily.