One Hundred Dollars

By Derek Bullet_white Posted in Development, Business Bullet_white Comments Comments

Recently I’ve been calling a couple of customers per-week to chat about their Scout experience. One of the questions I’ve been asking comes out of left field: ”What would you pay another $100/mo for?” I’ll ask the question first to see if they have any suggestions, then run a small selection of ideas by them.

Besides asking my future wife to marry me, it’s the best question I’ve asked in years.

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Low Value Triggers are Here

By Andre Bullet_white Comments Comments

Support for triggers on low values is a popular request. It’s here! You can now be alerted when any metric drops below a threshold you specify.

To use low value triggers, create a peak trigger as you would normally, and click on “use low values.” Like upper-peak triggers, you can specify one level for email alerts and another level for SMS alerts (assuming your plan supports SMS).

A side note: the Scout uservoice forum is a great place to make feature suggestions – it’s the easiest way for us to gauge when the demand for a feature reaches a tipping point.


Real Time Infographic

By Derek Bullet_white Posted in Updates Bullet_white Comments Comments

It’s been a little over a week since we rolled out real-time monitoring. Some people think it’s pretty cool.

To commemorate one week of real time, our art department put together a basic infographic on its usage. You’re spending more time watching lines move on the screen than YouTube Nyan Cat videos. We’re damn proud of that.

Learn more about real time server monitoring with Scout.


Announcing Scout Real Time

By Andre Bullet_white Posted in Features Bullet_white Comments Comments

Deploying a new feature? Load testing? Debugging a performance issue? Now you can get Scout metrics in real time for immediate feedback.

Real time in Action

(2 min 28 sec—we know your time is valuable).

Using Real Time

Choose the metrics you want to view in real time using the standard charts interface. Then, click the Real Time button:

The real time charts look a bit different from the standard Scout charts. Each metric is displayed separately:

Note that the real time session doesn’t start immediately. That’s because Scout needs to launch a separate process on your server(s) for the duration of the real time session. It can take up to a minute for all your servers to check in and get the message that real time needs to be started.

It’s Like Your Servers are There in the Room

If Scout is a periodic status report from your servers, real time is like a live, in-person meeting. You and your servers face-to-face.

Of course, you don’t want to be in meetings 24/7. Scout real time is the same way – it’s designed for short periods to address a specific issue. By default, real time sessions run for 30 minutes, and you can extend the sessions for longer if needed.

Try Real Time

For a limited time, real time is available FREE on ALL Scout accounts. You do need the latest Scout agent to try it. As long as your Scout gem is version 5.5.0+, real time will automatically be available on your charts.

Get Started!

  1. Update your Scout gem: [sudo] gem install scout
  2. click the Real Time button on any Scout chart

The Year At Scout: 2011 Edition

By Derek Bullet_white Posted in Updates Bullet_white Comments Comments

I’ll remember 2011 as the year of fine-tuning at Scout. From your experience with the end product to our experience delivering it, we invested a lot of our time sanding Scout.

Feature Highlights

  • Dashboards – Combine plugin displays and charts across servers for a complete view of your infrastructure’s health.
  • Easier Plugin Development – Since we started Scout in 2008, we’ve believed a big reason services go unmonitored is that writing and testing monitoring scripts is painful. We’ll continue working to make plugin development easier.
  • Scout API – With the scout_api Ruby gem, you can slice and dice your metrics as you see fit.
  • Fullscreen Charts – Because you look smarter with pretty lines moving on a wall-mounted plasma display.
  • Spotlight-like Server Navigation – You’re monitoring more servers with Scout, so we made it easier to navigate between them.

A Banner Year for Plugins: 200+ commits from 20 authors

With nearly 60 monitoring plugins in our directory, Scout’s breadth of coverage grew substantially in 2011. Some of the highlights:

But it’s not just new plugins that I was excited about: Scout plugins grew incredibly more robust. Our plugin repository on Github had more than 200 commits from 20 authors in 2011. Thanks for all of your pull requests and bug reports: there are few things I love more than solidifying Scout’s core.

Blog Post Highlights

We think it’s important for you to know how our brains function at Scout. Some of the highlights (or lowlights, depending on your interpretation):

Implementing our succession plan

We plan on Scout being around for a long time. 2011 saw the start of our grand succession plan: both Andre and I brought home baby girls this year. While my two-month old daughter is lacking focus at this point, I’m confident she’ll be ready to take over my share of Scout by 2035.


I’ve never been more excited about Scout. We eliminated a lot of cruft from Scout in 2011 that’s freeing us up to make monitoring even easier in 2012. Thanks for your continued feedback, bug reports, and plugin commits: you’re making Scout better every year.


Silencing Scout during maintenance

By Derek Bullet_white Posted in Features Bullet_white Comments Comments

While performing infrastructure maintenance, Scout suddenly fires emails to your team members telling them that MySQL, Redis, HAProxy, etc. are down. They are, but it’s planned. You’re forced to respond to a barrage of emails, SMS messages, Skype messages, and guttural screams telling everyone that things are fine. We’ve added a Disable notifications for everyone option to Scout that should suppress these panic attacks:

When selected, all notification emails and SMS messages will not be sent (they’ll still appear in the Scout UI). Once maintenance is complete, simply unselect the checkbox.


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