"Features" Posts

Scout ♥ Pagerduty

By Andre Bullet_white Posted in Features Bullet_white Comments Comments

The only thing worse than being woken up by a critical alert: not being woken up when you should be. That’s where Pagerduty comes in—Pagerduty uses a combination of email, SMS, and phone calls to you and your team to ensure you never miss an important notification.

And now, Scout has baked-in support for notifications via PagerDuty. Scout can automatically create incidents when a trigger fires, and automatically resolve it too.

”Getting Scout alerts though Pagerduty works great. Setting it up was completely seamless.”—T.R. Missner, Firespotter Labs

Setup is Easy

Assuming you already have a Pagerduty account, integration is ridiculously easy:

  • make sure you’re logged into Scout as an administrator.
  • click on “Notifications”, then “Connect to PagerDuty.”
  • You’ll be redirected to Pagerduty’s website. Enter your Pagerduty credentials and select the service to associate with Scout:

And you’re done! There’s no API key to copy / paste. If you ever need to disconnect, just click “disconnect” in Scout.

New to Pagerduty?

Pagerduty provides on-call schedules, configurable escalation rules, and incident acknowledgment for all your monitoring services. PagerDuty ensures the right person gets notified, every time. Browse the feature list here, and sign up here with a 10% discount just for Scout users. Here’s a snapshot of Pagerduty’s notification dashboard:

Pagerduty is the Notifications Expert

If you need sophisticated notification options (like rotating schedules and escalation rules), Pagerduty is for you. Partnering with Pagerduty allows Scout to focus on what we do best—powerful, easy-to-setup monitoring tools.

See Also


Easily compare the same metric across servers (the context menu)

By Derek Bullet_white Posted in Features Bullet_white Comments Comments

When you’re building a chart in Scout, you select metrics from a tree. It branches like this: group => server => plugin => metrics.

This makes it easy to drill-down to a given metric on a specific server. However, it’s very common to compare the same metric across servers. For example: how does our memory usage compare across all of our app servers? Say hello to the new metric context menu:

He’s a useful little guy. After selecting a metric in the chart tree, just click on the icon and select the instances you’d like to see on the chart.


Plateau triggers and Low Values

By Andre Bullet_white Posted in Features Bullet_white Comments Comments

Since we added low value support for peak triggers a few months ago, similar support for plateau triggers has been a common request.

We heard you: plateau triggers now also support low values. You can, for example, be alerted when when Apache requests drop below a certain threshold for 30 minutes or more.


Say Hello to JavaScript Charts

By Andre Bullet_white Posted in Features, Updates Bullet_white Comments Comments

JavaScript charts are here, they look great, and they work on your iPad!

Scout’s basic chart functionality has remained the same, with a few enhancements:

  1. Most importantly, the charts no longer require Flash. This means you can view the charts on your iPad or modern Flash-free browser.
  2. Charts now show values in a tooltip as you mouse over them (the image above shows an example). This solves a long-standing problem with the old charts, where the legend became unreadable with many metrics.
  3. The charts feel snappier!

JavaScript charts have been a popular request on the Scout Uservoice page, and we’re pleased to release them. As always, any feedback, let us know.

A Note on dashboards with the new tooltip: in some cases the tooltip can overflow from the smallest charts on dashboards. If you encounter this issue, just enlarge your dashboard chart a bit to make room for the tooltip.



By Andre Bullet_white Posted in Features Bullet_white Comments Comments

In addition to email and SMS, Scout now sports a flexible new alerting option: webhooks. When a trigger generates an alert, Scout can post the alert details to a URL of your choice.

Read More →


Announcing Scout Real Time

By Andre Bullet_white Posted in Features Bullet_white Comments Comments

Deploying a new feature? Load testing? Debugging a performance issue? Now you can get Scout metrics in real time for immediate feedback.

Real time in Action

(2 min 28 sec—we know your time is valuable).

Using Real Time

Choose the metrics you want to view in real time using the standard charts interface. Then, click the Real Time button:

The real time charts look a bit different from the standard Scout charts. Each metric is displayed separately:

Note that the real time session doesn’t start immediately. That’s because Scout needs to launch a separate process on your server(s) for the duration of the real time session. It can take up to a minute for all your servers to check in and get the message that real time needs to be started.

It’s Like Your Servers are There in the Room

If Scout is a periodic status report from your servers, real time is like a live, in-person meeting. You and your servers face-to-face.

Of course, you don’t want to be in meetings 24/7. Scout real time is the same way – it’s designed for short periods to address a specific issue. By default, real time sessions run for 30 minutes, and you can extend the sessions for longer if needed.

Try Real Time

For a limited time, real time is available FREE on ALL Scout accounts. You do need the latest Scout agent to try it. As long as your Scout gem is version 5.5.0+, real time will automatically be available on your charts.

Get Started!

  1. Update your Scout gem: [sudo] gem install scout
  2. click the Real Time button on any Scout chart

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