"Features" Posts


Three weeks with roles: by the numbers

By Derek Bullet_white Posted in Features Bullet_white Comments Comments

It's been three weeks since the launch of the largest feature enhancement in Scout's existence: roles. Haven't heard of roles? Nutshell: roles let you monitor many serves with fewer clicks and more joy. Roles were driven by your feedback and it's showing in the fast adoption numbers below.

roles infographic

Time to give an awkward nerd high-five of thanks:

  • Customers on our Roles BETA program - your feedback and willingness to try new things helped us iron out the edges for the public rollout.
  • Contributors to our Chef recipe - we've already had six authors commit to our Chef recipe for deploying Scout. It's great to see a hardened Chef recipe based on real-world usage.
  • Feedback since the launch - we built roles because of your feedback, and we've enjoyed reading your suggestions post-launch.

Haven't tried roles yet? To get started, see the "Roles" dropdown on your account, and read the FAQ on roles.

 

Notification Schedules and PagerDuty

By Andre Bullet_white Posted in Features Bullet_white Comments Comments

Whenever we’re asked how to make on-call notification schedules for Scout alerts, we recommend PagerDuty. PagerDuty has invested a ton of time in building a dedicated notification scheduling service, and it’s a great complement to Scout.

With our recent release of notification groups, Scout’s integration with PagerDuty got even more powerful:

  • Multiple PagerDuty services: add as many PagerDuty services to Scout as necessary.
  • Trigger-specific escalation policies: assign any PagerDuty escalation policy to any threshold in Scout. If you need to create multiple thresholds on a given metric with different escalation policies, it’s simple to do – just add another trigger.
  • Automatic incident resolution from Scout: since all integrations are routed through PagerDuty’s API, Scout now auto-resolves any PagerDuty incidents when Scout’s trigger stops firing.

Multiple services in PagerDuty:


... and those same services integrated into Scout:

Adding PagerDuty services within Scout

You need to start in Scout to create a PagerDuty integration:

  1. Click on Notifications (in the top navigation bar),
  2. Click on “Add PagerDuty Integration.”
  3. You’ll be given the option to create a new PagerDuty service, or connect to an existing service within your account.

To assign a PagerDuty service to a trigger, ensure the PagerDuty integration is part of a notification group (the notification group can contain other items too, if needed), then assign that notification group to a trigger.

Related posts

 

Notifcation groups coming Jan 15th

By Andre Bullet_white Posted in Features Bullet_white Comments Comments

On Jan 15th, all Scout accounts will be switched over to notification groups. Notification groups are designed to make notifiation management easier and more flexible:

  • instead of managing notifications per-plugin/per-user, you will assign users to notification groups, and apply notification groups to triggers.
  • you can have multiple PagerDuty integrations and webhook endpoints and assign those to notification groups as well. PagerDuty and webhooks are now first-class notification channels; they are no longer all-or-nothing settings.
  • you get much finer control over threshold-to-notification channel mappings. You can configure (for example) three triggers on one metric, with the lowest trigger sending you email, the middle trigger sending you SMS, and the high trigger alerting PagerDuty.

Read More →

 

Scout ♥ Pagerduty

By Andre Bullet_white Posted in Features Bullet_white Comments Comments

The only thing worse than being woken up by a critical alert: not being woken up when you should be. That’s where Pagerduty comes in—Pagerduty uses a combination of email, SMS, and phone calls to you and your team to ensure you never miss an important notification.

And now, Scout has baked-in support for notifications via PagerDuty. Scout can automatically create incidents when a trigger fires, and automatically resolve it too.

”Getting Scout alerts though Pagerduty works great. Setting it up was completely seamless.”—T.R. Missner, Firespotter Labs

Setup is Easy

Assuming you already have a Pagerduty account, integration is ridiculously easy:

  • make sure you’re logged into Scout as an administrator.
  • click on “Notifications”, then “Connect to PagerDuty.”
  • You’ll be redirected to Pagerduty’s website. Enter your Pagerduty credentials and select the service to associate with Scout:

And you’re done! There’s no API key to copy / paste. If you ever need to disconnect, just click “disconnect” in Scout.

New to Pagerduty?

Pagerduty provides on-call schedules, configurable escalation rules, and incident acknowledgment for all your monitoring services. PagerDuty ensures the right person gets notified, every time. Browse the feature list here, and sign up here with a 10% discount just for Scout users. Here’s a snapshot of Pagerduty’s notification dashboard:

Pagerduty is the Notifications Expert

If you need sophisticated notification options (like rotating schedules and escalation rules), Pagerduty is for you. Partnering with Pagerduty allows Scout to focus on what we do best—powerful, easy-to-setup monitoring tools.

See Also

 

Easily compare the same metric across servers (the context menu)

By Derek Bullet_white Posted in Features Bullet_white Comments Comments

When you’re building a chart in Scout, you select metrics from a tree. It branches like this: group => server => plugin => metrics.

This makes it easy to drill-down to a given metric on a specific server. However, it’s very common to compare the same metric across servers. For example: how does our memory usage compare across all of our app servers? Say hello to the new metric context menu:

He’s a useful little guy. After selecting a metric in the chart tree, just click on the icon and select the instances you’d like to see on the chart.

 

Dashboards (for Ultimate Accounts)

By Andre Bullet_white Posted in Features Bullet_white Comments Comments

On of the most common feature requests we get is the ability to place multiple charts on a dashboard page. We’re launching this feature today. It’s currently available for Ultimate accounts only.

What are Dashboards?

  • Multiple Charts: display any number of charts on one page. Arrange and resize the charts by dragging.
  • Plugins, too: want to display detailed information from plugins on one or more servers? Add any number of plugins to your dashboard alongside your charts.
  • External monitor ready: full-page mode gives you maximum real estate, in case you want to put a dashboard on a dedicated external monitor.
  • Auto-refresh: everything on dashboards auto-refreshes every five minutes.

Get started

Ultimate accounts can access Dashboards from the top menu:

Feedback?

As always, we welcome feedback on new features—feel free to drop us an email with your thoughts.

 

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