Server Monitoring Update

March 21 Bullet_white By Andre Bullet_white Comments Comments

Server Monitoring has had a slew of upgrades in the last few months. The general themes are (1) support the needs of larger customers, and (2) make it even quicker and easier to navigate your server metrics and respond to issues:

Alert Notes: Incorporate Knowledge and Resources Into Your Scout Alerts

You want knowledge on how to deal with operational alerts at your fingertips. Now you can embed that knowledge directly in Scout alerts, according to the metric and trigger that generated the alert. Best practices for alert notes include:

  • links to runbooks for your team to address the issue
  • context on why the issue happens
  • anything an on-call person needs to know to address the alert as quickly as possible

We believe the best place for this knowledge is as close as possible to the notification -- that's why we've built this feature into Scout. However, if you need to export your Alert Note knowledge base, you can do so easily via our JSON API.

Zoom and Pan: Easier Navigation Around Dashboards

While our dashboards get high marks for usability, one feature is often requested: dragging and zooming. Now, just drag to zoom and, shift-drag to pan:

Associated Dashboards: Troubleshoot Issues Faster

When you get a critical operational alert, seconds matter. Scout now automatically presents links to any dashboards containing metrics that are alerted on within the alert itself. This helps you find correlations and resolutions that much faster. You don't need to do anything new to use this feature -- the dashboard links will be shown automatically on the alert page for any present or future alerts.

Audit Trail: Track Changes to Your Monitoring Configuration

Audit trails were requested by multiple larger customers. Large teams need to know who changed what, when, and why — for accountability and ongoing tracking.

You can now track changes to your monitoring configuration, when changes are made, and who made them. Examples include changes to plugin settings, alerting configurations, and server notifications. With each change, Scout maintains a "diff", showing you not only that something changed, but the exact attributes and parameters before and after:

Comments / Suggestions for Future Improvements?

We're listening! Drop us a note.


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