Twilio for SMS

March 10 Bullet_white By Andre Bullet_white Comments Comments

Scout has long offered email-to-SMS alert delivery for free. Free is good, but there are a couple downsides:

  1. email-to-SMS doesn't work some places outside the US. Some foreign carriers don't enable it by default, and in some countries email-to-SMS just doesn't work well.
  2. with email-to-SMS, texts don't always come from the same number. This depends on the carrier and/or phone. It's annoying because your alerts don't appear in a single thread.

Given how critical Scout's alerts are, it was time to level-up our SMS deliverability.

Today we're offering Twilio integration for text notifications as an alternative to email-to-SMS. Details are here in the docs, but the gist is:

  • Twilio's super-reliable infrastructure delivers your texts
  • if you don't have a Twilio account already, one will be created for you if you enable the integration
  • Twilio bills you separately for texts sent from Scout

But, what about FREE?

Email-to-SMS is still available, and still free. Use whichever suits your needs - now you have the choice.

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